These terms apply when you purchase a coaching product from Milestone Fitness. Please read them before you buy. By purchasing, you agree to them.
Milestone Fitness
Contact: info@milestonefitness.com.au
Milestone Fitness coaching is delivered as an online subscription. Depending on the product you buy, it includes a hand-built nutrition plan, training or mobility programming, a regular check-in reviewed by your coach, and in-app messaging support for as long as your subscription is active. The checkout tells you which product you are buying.
Coaching is delivered through the Trainerize app. You need an internet connection and a device that runs the app.
The price of your subscription is shown at checkout in Australian dollars and includes GST where applicable.
Your subscription is billed IN ADVANCE and RENEWS AUTOMATICALLY on the same day each billing cycle until you cancel it. Unless the checkout states a fixed term, there is no fixed end date and no minimum term.
FIXED-TERM PRODUCTS. Some products are sold for a set number of weeks. Where that is the case the checkout says so - for example "for 8 weeks". A fixed-term product ENDS AUTOMATICALLY at the end of its term. It does not renew, you do not need to cancel it, and you are not charged again once it has ended.
Your card is charged automatically each cycle. It is your responsibility to keep your payment details current. If a payment fails, we may pause your access until it is resolved.
If you used an introductory or discount code, the discount applies for the period stated at checkout. That may be your first billing cycle, a set number of weeks, or the entire duration of the product. The checkout tells you which, and what you will pay afterwards. Where a discount covers the entire duration of a fixed-term product, there is nothing to pay at any point and nothing to cancel.
We may change the price of a subscription. If we do, we will give you at least 14 days notice before the change takes effect, and you may cancel before then.
Your plan is built for you personally. To build it, we need your completed intake form, and after that a weekly check-in.
You must complete the intake form before your first plan can be written. Until it is returned, we cannot build your plan, and your subscription continues to bill as normal. We will remind you, but the responsibility to return it is yours. Time spent waiting on information we have asked you for is not refundable.
You agree that the information you give us is accurate and complete, and that you will tell us if it changes.
You can cancel at any time, yourself, in the app. Go to your account, find your subscription, and cancel it.
Cancellation takes effect at the END of the cycle you have already paid for. You keep your access until then. We do not charge you again after that.
We do not refund part-used cycles. If you cancel three days into a paid week, you keep that week and are not billed for the next one.
Cancelling stops future payments. It does not automatically refund payments already taken.
A fixed-term product ends by itself when its term finishes. You do not need to cancel it, and no payment is taken after it has ended.
Outside your rights under the Australian Consumer Law (see section 6), we do not give refunds for:
If something has gone wrong on our side - a plan not delivered, a service not provided - contact us at info@milestonefitness.com.au and we will put it right.
Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law.
Our services come with guarantees that cannot be excluded. You are entitled to a remedy if a service is not supplied with due care and skill, is not fit for the purpose we agreed, or is not supplied within a reasonable time. For a major failure you may cancel and seek a refund, and you may claim compensation for reasonably foreseeable loss. For a minor failure we are entitled to fix the problem first.
Section 5 applies only where the Australian Consumer Law does not give you a remedy.
Life happens. If you need to pause, contact us before your next billing date and we will do what we can. Pauses are at our discretion and must be agreed in writing (a message in the app is fine). Your subscription keeps billing until a pause is agreed or you cancel.
Milestone Fitness provides general nutrition and fitness coaching. We are not doctors, dietitians or medical practitioners, and nothing we give you is medical advice, diagnosis or treatment.
You must tell us about any medical condition, injury, allergy, intolerance, medication or pregnancy that could affect your training or your food, before you start and whenever it changes.
You should speak to your doctor before starting any new nutrition or exercise programme, and you take part at your own risk. If something we have given you does not feel right, stop and tell us.
We will build your plan properly and support you honestly. We cannot guarantee a specific result. Your outcome depends on things outside our control, including how closely you follow the plan.
Plans, recipes, shopping lists and programmes we write for you are for your personal use. Please do not resell them, publish them, or pass them to others. They remain our intellectual property.
We collect the information you give us - your measurements, goals, food and training data - to build and adjust your coaching. We do not sell it. We store it in the Trainerize platform and use it only to coach you.
We coach people who want to be coached. We may end a subscription immediately, and refund any unused paid cycle, if a client is abusive to us or to another client.
We may update these terms. If we make a material change, we will notify you before it applies to your next billing cycle.
These terms are governed by the laws of Victoria, Australia.
Questions about any of this: info@milestonefitness.com.au